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Refund Policies

Refund Policies

Refunds

Pronia Wheels's policy lasts 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If your item has not been shipped

And you would like to cancel your order, just shoot us an email at itspronia@gmail.com and we will process your refund as soon as we can. Please note that we cannot issue a refund if your item has already been shipped out.

If your item was delivered, but faulty

For us to process your refund, please email us with a picture of the item so we can see where it was faulty in order for us to improve your overall shopping experience. Depending on the evidence (picture), we will either approve or deny your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Late or missing refunds

If you haven’t received a refund in 3-4 business days please check your bank account again, there is some processing time before a refund is posted. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at itspronia@gmail.com